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Privacy Policy

Member support is essential to New England Public Radio’s (NEPR) fiscal stability, enabling the station to provide quality programming and services. NEPR has a strict policy against the sale of our membership lists to ANY organization. In addition, membership lists are never exchanged with any organization.

New England Public Radio Broadcasting Services Online Privacy Policy

This policy discloses our information gathering and dissemination practices for NEPR.net, which is owned or operated by New England Public Radio (NEPR). We will do our very best to ensure the privacy of any identifiable information (such as full name, address, e-mail address, telephone number and/or other identifiable information) you may provide to us.

Information We May Gather:

  1. Our Web servers will create log files which contain all or some of the following information:
    • The approximate geographical location of each IP Address accessing our Site.
    • The date, time and length of your visit.
    • The path taken through our Web site and the browser being used.
    • The list of files downloaded and the amount of time spent listening to audio files or any viewing video files.
    • The Internet Protocol Address (IP Address) of the computer accessing our Site. We use your IP address to help diagnose problems with our server and to administer our Web site.
    • Any errors encountered.
    • Your connection speed as it relates to your optimal speed for listening or watching video online (stored via a cookie)
  2. We will not collect personally identifiable information from you, other than what you supply to us on a voluntary basis. However, in order to participate in some activities, you might be asked to provide some personally identifiable information. This could be in connection with the following:
    • Contest registration.
    • Subscription registration for sites or services which require subscription (such as e-mail newsletters).
    • Requests for membership information.
    • Fulfillment of your orders for merchandise.
    • Gathering your editorial comments and feedback.
    • Content submissions, comments and suggestions, or voting.
    • Online surveys. The information you may provide in these surveys is used only on an aggregate basis to describe our audiences and assist us in better serving you.
    • Participation in community postings, bulletin boards or "chat rooms."
  3. NEPR will not willfully disclose your personal information received online to any third party without first receiving your permission.
  4. NEPR may use your personally identifiable information for the activities explained above and for internal and marketing promotional purposes.
  5. We do not share, exchange, rent or sell any of our lists to political parties or candidates for political office.
  6. If you do not want personal information which you voluntarily supply used by us for these purposes, you can simply "opt out." Please note, however, under certain circumstances, opting out may prevent your participation in activities for which personal information is needed, such as in contests.
  7. When you engage in financial transactions at NEPR.net, you may be asked for a credit card number. The server that processes your credit card information is secure and your credit card number will be encrypted as it passes through the Internet. Such information is also saved in an encrypted format or in internal systems that are protected by an internal firewall system. The University of Massachusetts Amherst (NEPR’s licensee) complies fully with Payment Card Industry Data Security Standards.

Tracking and Use of Cookies:

As you visit Web sites associated with NEPR, it is possible that several cookies* will be set on your computer. NEPR uses the information from cookies to deliver relevant resources, remember browser preferences, and improve our visitors’ experiences on the site.

NEPR does not sell or, in any way, share information collected by cookies. NEPR uses cookies at the following times: If you listen to an audio file, or watch a video clip, or listen to an audio file, a cookie may remember the speed and which type of clip (high or low bandwidth) you prefer to use on your computer, which will then make your next visit to our site more efficient. As you explore our site, a cookie may be used to tell us which pages you visit and the amount of time between each page visit. This is useful when planning our use of Web resources, and understanding how to best serve our Web visitors.

*What's a cookie? A cookie is information a Web site puts on your computer's hard drive so that the site can remember your preferences or which pages you visited on that site. 

You Should Also Know:

NEPR.net contains links to other sites. NEPR is not responsible for the privacy practices or the content of such other Web sites.

By using NEPR.net, you signify your agreement to the terms and conditions of New England Public Radio’s Broadcasting Services Online Privacy Policy. 

If you do not agree to these terms and conditions, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of NEPR.net following the posting of any changes to these terms shall mean that you have accepted those changes.

Please Contact Us:

If you have any questions or concerns about this policy, please contact us by either e-mail or by letter to:


New England Public Radio
1525 Main Street
Springfield, MA 01103