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FAQ

Find out more about NEPM.

There’s lots to explore with NEPM, and we’re happy to help you find what you’re looking for. If you don’t find the answer to your question here, email us at hello@nepm.org for help.

We’ve recently made changes to our radio format on 88.5 NEPM and launched Classical NEPM, a new set of stations and streaming options for listening to classical music in western Mass. Click here to find our FAQ about the changes.

What is New England Public Media?
New England Public Media (or NEPM as we call it) is public media for western Mass. All the good stuff from our partners at PBS and NPR plus local journalism, great music, and a bit of that special 413 sauce. Read more about NEPM here.

How do I reach NEPM hosts, reporters and other staff?
We love to hear from you! Visit our people page to connect with NEPM staffers.

How can I pitch a story to NEPM News?
Email news@nepm.org to reach our local newsroom.

Can I submit a commentary to NEPM?
NEPM airs and publishes commentaries from local people during Morning Edition and All Things Considered. Please email submissions to our commentary editor at commentaries@nepm.org.

How can I pitch a story to The Fabulous 413?
Email thefab413@nepm.org to connect with Monte and Kaliis.

How can I ask a question about programming on radio or tv?
Email us anytime at hello@nepm.org or call our member services team at 413-781-2801.

Where can I find out what’s on?
Check out television schedules and radio schedules.

What is PBS Passport?
PBS Passport is a member benefit that gets you extended access to thousands of PBS shows and movies. It’s available to anyone who makes a contribution of $60 or more to NEPM each year. Click here to become a member, and start watching!

I’m a member of NEPM. How do I access PBS Passport?
First of all, thank you! We appreciate your support! Click here to look up your activation code or email us at membership@nepm.org for help setting up your PBS Passport.

I have a question about my membership or giving to NEPM.T
Thank you for being a member of NEPM! Our membership team is happy to help you. Email membership@nepm.org or call 413-781-2801.

How can my business support NEPM?
Hundreds of local businesses support NEPM by sponsoring shows on radio and television. Connect with our corporate sponsorship team at sponsorship@nepm.org or call 413-781-2801.

Can I volunteer at NEPM?
Yes! We’d love to have you join us as a volunteer. Learn more about volunteering at NEPM.

How can I listen back to a story or program I heard on the radio?
NEPM news stories and features are available at nepm.org. If you are having trouble finding a piece you heard, contact news@nepm.org. NPR stories can be found by searching NPR.org. Shows produced by APM, PRI and other public media sources also have their own websites with searchable archives. Find a complete list of programs that air on 88.5 NEPM and Classical NEPM along with links to their websites here.

What was that piece of music I just heard on Classical NEPM?
Playlists for Classical NEPM are available at classicalnepm.org.

Find playlists for Jazz a la Mode, Jazz Safari with Kari Njiiri, and Tertulia with Raquel Obregon on their program pages.

What can I do to improve reception of 88.5 NEPM or Classical NEPM?
The best thing you can do is to add an antenna to your radio, or experiment with its location if you already have one. Sometimes moving it just a few feet, or turning it in a different direction, will make a difference. They work best when fully extended. Read more about radio reception and HD radio here.

I’m having trouble connecting with my smart speaker.
Find out more about our smart speaker commands and how to troubleshoot here.

I'm having trouble streaming 88.5 NEPM or Classical NEPM.
Please fill out this form and we'll help you troubleshoot.

How do I download the NEPM app?
Get the NEPM iPhone App | Get the NEPM Android App

How do I download the Classical NEPM app?
Get the Classical NEPM iOS App | Get the Classical NEPM Android App

I am having issues with my television reception.
Please contact our membership team at membership@nepm.org, or call 413-781-2801.

What’s the history behind NEPM? What happened to WFCR and WGBY?
In July of 2019, New England Public Radio (WFCR) and WGBY Public Television came together to form one public media organization for western Mass. It was an exciting opportunity to enhance our reporting, expand our programming, and engage an even greater number of community members. The future of public media in our region, and around the country will be driven by dynamic local content, a deep commitment to independent journalism, and easy access to the programs you love across platforms. By integrating TV and radio under one roof, we’re better positioned to tell stories that matter in areas ranging from education and news to culture, the arts, and more.

How is New England Public Media funded?
Nearly 90% of New England Public Media’s funding comes from the local community — 22,000 individual members and over 300 local businesses. The rest comes from the Corporation for Public Broadcasting, in-kind services from UMass Amherst, the four colleges (Amherst, Hampshire, Mount Holyoke and Smith Colleges), the WGBH Educational Foundation and other sources.